Our Policies
Last updated: August 2026
Because our products are personal care items, opened or used products cannot be returned unless they arrive damaged, incorrect, or defective.
Unopened products may be returned within 14 days of delivery. If there is a problem with your order, please contact us within 7 days of delivery at info@houseofbent.shop or call us at (239) 404-4142.
Shipping
We process and ship orders as quickly as possible. If you have questions about shipping, delays, or tracking, please reach out to us.
Privacy
We respect your privacy and only use your information to process your order, communicate with you, and improve your experience.
Terms
By placing an order, you agree that all sales are final and that you will contact us with any concerns so we can support you personally.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us at info@houseofbent.com or call us at (239) 404-4142 within 7 days of delivery attached with your order number and photos of the issue. We will review on a case-by-case basis and determine which options are suitable for your situation.
Policy Updates
We may update these Terms of Service at any time. Continued use of our site and services after changes are posted means you accept the updated terms.